EXCHANGE & RETURNS
We want you to be completely satisfied with your PEKIOMEN purchase. If you are not fully satisfied with your order, you may request a return or exchange within 14 days of receiving your package.
To start a return or exchange, please contact our customer service team at:
Please include your order number and photos of the product when submitting your request. This helps us process your request faster and maintain our quality standards.
Return & Exchange Conditions
To be eligible for a return or exchange:
- The request must be submitted within 14 days of delivery.
- Items must be unused, unworn, and in their original condition.
- Products must be returned with the original packaging, including all accessories and included items.
- Items that have been worn, modified, scratched, stained, damaged, or washed cannot be accepted.
- Items purchased from third-party retailers or resellers are not eligible for return or exchange.
- Promotional items, gifts, and free items are not eligible for return or exchange.
We strongly recommend keeping the original packaging for at least 14 days after receiving your order.
Exchange Policy
If you receive an incorrect item or a defective product, PEKIOMEN will provide an exchange or replacement at no additional cost.
For size-related exchanges, we can assist with replacing your item with the correct size. A $25 exchange handling fee may apply.
All exchange requests require product photos for verification.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is incorrect or defective.
- PEKIOMEN is not responsible for packages lost during return shipment.
- Return packages must include tracking information.
Once your return is received and inspected, refunds will be processed within 14 business days.
Refunds cover the product price only. Original shipping fees, duties, and taxes are non-refundable.
Warranty
PEKIOMEN provides a 30-day manufacturer warranty from the date of delivery.
This warranty covers manufacturing defects and issues caused by normal use. The warranty period does not restart or extend after a replacement item is provided.
The warranty does not cover:
- Normal wear and tear
- Damage caused by improper use
- Accidents, misuse, or external damage
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at:
Cancellation requests can only be accepted before the order has been processed or shipped.
Once an order has been shipped, cancellation requests cannot be accepted.
Failed Deliveries
If delivery fails due to customer-related reasons, including:
- Incorrect shipping information provided
- Recipient unavailable at delivery
- Refusal to pay applicable customs duties
PEKIOMEN reserves the right to deduct applicable shipping costs and restocking fees from any refund issued.
If a delivery failure occurs due to circumstances beyond the customer's control, we will review the case and provide an appropriate solution.
Customs, Duties & Taxes
PEKIOMEN products are shipped internationally. Customers are responsible for any applicable customs duties, import taxes, or additional fees charged by their country or region.
These charges are not included in the product price and cannot be refunded.
Refund Processing
Once your return has been approved and received, your refund will be processed within 14 business days.
If you have not received your refund after this period, please check with your bank or payment provider, as processing times may vary.
For any questions regarding returns, exchanges, or refunds, please contact: